Nathi Siyengo

My story with Foundever in my mind is a such a dream come true and I’ve had a lot of amazing things happen to me within a period of close to 7 months. I am still in shock and disbelief myself but it speaks to Foundever’s mission of being all for the people.

My story starts when I applied to be a Customer Service Advisor at the top of this year in January … And my first day with the company was on the 15th April 2024. It was a Monday morning at 9am where I knew that I found a company that makes people feel wanted and belonged.

It was on my Day 1 that I learnt what campaign I would be working on and that I would be part of the first group of Voice Agents for the campaign. Met an amazing group of new people, amazing Team Leader and, of course, my Learning Specialist who made the journey all the more special and amazing! I want to take this moment to say thank you to Jamee-Lee Moses ( Learning Specialist turned Onboarding Specialist for SA & UK ) as well as my Team Manager/ Leader Andile Twesha who from Day 1 had a special inkling that I would be more than just an agent within the campaign and the company.

I was in training for training for 2 months learning the campaign and its content, nesting for a month and before then it was into BAU on the Production Floor which was within the first week of July. I was an official advisor after passing nesting and training the first week of July and was on the floor as an advisor for 2 months before my Learning Specialist told me that there was an opportunity to apply to become a Talent Plus Delivery Specialist within Learning & Development and that was my dream job within Foundever.

By September I was interviewed and accepted to second into Learning and Development through Talent Plus and currently I am just absolutely loving my journey and career trajectory.

This is why I say sometimes I’m still in shock that my short time at Foundever with all the hard work and effort I have put in has been noticed and paying off. It would not have been possible in any way possible if management didn’t believe in me and if I didn’t believe in myself as well. So other than Jamee-Lee and Andile, more appreciation and thanks must be given to Nompumelelo Nduli (Operations Manager for the campaign), Shameegh Frieslaar (Learning & Development Manager), Thando Makuleni (Senior Learning Specialist for the campaign I’m on), Tamzyn Issacs, Andor Field, Mushfeeq Abrahams, Antonio Abrahams, Chante Wynman, Siviwe Nonxuba, Nozipho Limba (Learning Specialists ) , Lance Moore, Ebrohiem Mokadam, Andrea De Lange (Team Leaders) and not forgetting my El Salvador Trainor and Mentor Gustavo Cruz (Learning Specialist) who have all played a really important and amazing part in getting me to my goal of being a Learning Specialist Apprentice.

And then to my fellow colleague who started with me as an advisor and became an apprentice in Learning & Development as well Portia Cupido … Portia and I have been not only learning a lot but we have been each other’s work partners since day 1 and always support each other through everything and we are such an amazing team together with the current Learning Specialists that we have who have embraced us with open arms and support. You don’t find a lot of companies that are willing to let people show the potential they have and support people in growing their careers. Foundever has been the first and this is why my story will always have a smile to it because it will always be a “To Be Continued” and never say “The End”.

Foundever has given me a new sense of purpose. It has given me a reason to always believe in my “Why” I go to work everyday. But more importantly, Foundever has kept to their promise that I learnt from my Day 1 which I continue to praise through all Day 1’s I have in the future and that is: People driven. Foundever has instilled that without the people, they could not be where they are now and they value and appreciate their people and that is why my story and journey with Foundever has been an absolute pleasure and joy all within a period of 7 months as of November 15th.

I want to thank Foundever for giving me the chance and opportunity to find my people, my career and my home. And cheers to making more wonderful and amazing memories within Foundever.