Ilce Ivonne Pérez Tellez

My name is Ilce Ivonne Perez Tellez, I started working at Foundever about 1 year and a half ago. I started working as an agent and took calls for 1 year . At the beginning, I used to get very anxious when taking calls, as this is my first call center experience. Then as time went on, I got the opportunity to help new hires as a mentor. I really liked that experience because I enjoy interacting with people and helping them out as they learn the product and how to interact with the customers. Also having the experience to take sup call which is a nice experience since ail have the opportunity to have more knowledge on the campaign. I am very glad to be part of Foundever and share with each others . It a nice and friendly environment.