Yassine BENKIRANE

Hello, I am Yassine, Serbian-Moroccan, at Foundever since 2011.
I am a senior operations manager for the Bouygues telecom account on the Abidjan site.

The Foundever adventure started on the casanershore site (Casablanca / Morocco) by holding the position of junior operations manager on accounts like Bouygues, Asurion, Canal +

Since then, several things have evolved, beginning with the Acticall – Foundever transition, thus involving changes in working methods, tools, interfaces and also the whole organizational aspect.

From there, the second part of the adventure began, with a new challenge that is to manage the Bouygues telesales teams in Abidjan. new country, new culture, new way of working, new teams and new goals to be achieved. In other words, a new life to create in Ivory Coast.

2 years later, things have progressed very well, results to targets, teams organized and developed, and to top it all another proof of confidence, a promotion to the position of senior operations manager to manage the entire Bouygues account (telesales & commercial assistance)

During all these years in the group I learned a lot of things, and what I would like to share is that:

– Human management equals performance
The transition from an executing employee to that of an actor can only be done with appropriate management, even with employees who carry out repetitive activities, such as client advisers. Human management is not only for the management of executives or supervisors, it concerns all levels of the company and all functions.

– Always involve all the actors in the realization of an action or project for a better efficiency and implication in the execution.

– One hand alone can not applaud: Success belongs to everyone. It is teamwork that reverts the merit.

To close, I would like to share that I am proud to belong to this group that stands out for its values and ambitions and that allows us to continually bloom and evolve on all aspects.