My history with Foundever started back in 2001. The company I worked for back in New Zealand needed Contact Center support, and Foundever was chosen to support us. Over six years, we went from 130 to 360 agents, merged systems, redefined our customer journey and went from survival and striving for competence, to a true partnership focused on excellence and NPS.
When I moved to the United States in 2008, I was lucky to land in Nashville, and in 2009 I started a temp role at the then Foundever HQ. A month shy of my tenth anniversary, and I am still here. There are four reasons why.
– I have been blessed with great managers (7, in fact, over this time). All have let me learn, provided great guidance and supported my development
– I believe in the company. Having been a customer, I know what a difference a great partner can make. I trust the leaders when they set out their direction, their goals and ambitions. I see the investment in our future
– I feel I make a difference. I can look back and feel proud of what I have achieved, and see the impact of my actions on current successes.
– I got a phone call. A simple phone call. My father, back in New Zealand was in the hospital, diagnosed with a brain tumor, and I had to get home. At 1 AM on a Saturday, I’m booking flights, flying out Sunday morning. Saturday I rang my boss and told him I had to take some emergency leave. Within 30 minutes, I received a phone call from the CEO. He told me to program his number into my wife’s phone, and that while I was dealing with family stuff, if she needed any support back here in Nashville, she was to call him. WOW! I had been with Foundever for less than 12 months, and I was being treated like family. Over the next 24 months, Foundever supported me as Dad fought and finally succumbed.
Someone in Foundever cared enough to give me a phone call – I will never forget that kindness, and I have worked hard to repay that trust. I have seen that kindness, that support, repeated time and time again with different people around this company. “Foundever cares” is not an empty mantra. It happens.
And that is my story.